Admin

Contact AI Photo Editor

Need help with a draft, credits, or checkout? Start a live chat on this page, or email us. We do not ask for a phone number, and we do not publish a street address.

Live chat

Opens the chat window in the bottom-right corner. Use this for a generate error, a missing credit pack, or a quick product question.

Open live chat

Feedback

A short form for a bug, an idea, or a thank-you. We read these on the same inbox as email.

Email

support@aiphotoreditor.com

We typically reply within 24–48 hours on weekdays. If chat is closed, email still reaches us.

What to include

A short note is enough. Longer dumps of prompts are rarely useful.

  • The Google email on the account, if you signed in
  • What you were trying to do (generate, download, buy a pack, open My works)
  • The time it happened, and the amount charged if this is about payment
  • A screenshot of the error or the receipt, if you have one

Do not send card numbers, passwords, or one-time codes. We never ask for those.

Report a policy violation

If a prompt, upload, or draft on this site breaks the Acceptable Use Policy — pornography / NSFW, violence / gore, hate speech, child-unsafe content, deepfakes / impersonation, or copyright / trademark infringement — tell us.

Include the page URL and a screenshot if you have one. Do not attach child-unsafe files; describe them and send the URL. We typically reply within 24–48 hours on weekdays.

What we can help with

  • Free try used up, or Generate returning an error
  • Credits that did not appear after checkout
  • A pack charged twice, or a receipt that does not match the balance
  • Sign-in coming back to the wrong page
  • A draft that will not download or will not open in My works
  • A product question that the homepage FAQ or pricing FAQ did not cover

What we cannot do

  • Guarantee a perfect face, logo, label, or hand in every draft
  • Turn a draft into a print-ready 4K file or a video
  • Move credits from this product to another site
  • Give legal advice about publishing or selling a generated image
  • Recover a local draft after you cleared this browser

Faster answers

Most product questions are already written down:

  • Homepage FAQ — sign-in credits, prompts, watermarks, how long drafts stay
  • Pricing FAQ — Basic and Studio packs, failed checkout, refunds
  • Privacy — what we store and how long
  • Terms — credits, acceptable use, and limits
  • Acceptable Use Policy — banned AI content, review, and how to report

AI Photo Editor is the editor at aiphotoreditor.com. Live chat and email are the only support channels we publish.